VAT Exemption

VAT law provides certain reliefs for people who are “chronically sick or disabled”. “Chronic” is taken to mean lasting a long time and therefore excludes injuries of a temporary nature. However, a long term condition does not, of itself, determine whether someone is chronically sick or disabled. For example, not all those suffering from long term back problems will be chronically sick or disabled; some will and some will not, depending on the severity of the problem. “Disabled” is also taken to refer to a long term condition and includes mental disabilities. Relief under this provision is not restricted to those who are registered as disabled persons.

So if you’re disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. The product and your disability have to qualify.

Further information on who, and which products qualify can be found at:

If you satisfy all the conditions, then please fill in the VAT Exemption Form. You just need to complete the VAT Exemption Form and submit it with your order. We accept completed forms by post, or email. Once the signed form is fully completed and received by us a refund of the VAT paid will be made.

Download the VAT Exemption Form