As a company we aim to provide 100% customer satisfaction, and are always happy to try and resolve any issues you may have. To enable us to do this please contact us on or 01613660447.

We will replace any item that is damaged or faulty on delivery, as long as we are made aware of the issues within seven days of delivery.

If you have ordered the wrong item or size in error, then you can return the item to be exchanged for an alternative if the item is unopened and in a resalable condition. If the item is returned to us in any condition other than unopened, and unused a refund cannot be given.

Any items returned for reasons other than faults must be returned within 30 days of purchase.

For hygiene reasons, we cannot offer a refund for items that have been used. We do not offer our products on a ‘home trial’ basis so please ensure, before ordering that you are ordering the correct size (opened and used items will not be accepted for return). 

We are happy to refund unused and unwanted items if they are not suitable for your needs, or you have changed your mind however we do not refund original postage costs. 

RETURNS POSTAGE IS AT THE BUYERS COST we do not offer free returns postage.

Please return your items to:

Returns @ Coastal Linen Supplies Ltd, Unit 6B Kingston Mills, Manchester Road, Hyde, SK14 2BZ

Please ensure all items are packed securely. We recommend using a tracked service which provides proof of postage and delivery.

Please download and include our returns form Returns Form